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Workflow notificatoon remains sitting in INBOX

Issue:

We came across an Issue that notification remains sitting in INBOX not processed to either PROCESS or DISCARD folder.

Also we noticed the following error after changing the log level to statement.

May 1, 2015 4:59:42 PM EDT]:1430513982388:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1::-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6998306-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.read()]:Problem encounted when reading new messages -> javax.mail.FolderClosedException: * BYE Connection down

[May 1, 2015 5:04:27 PM EDT]:1430514267056:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1::-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6998306-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to >]]} -> javax.mail.MessagingException: 451 Timeout waiting for client input

[May 1, 2015 5:04:27 PM EDT]:1430514267056:Thread[outboundThreadGroup1,5,outboundThreadGroup]:0:-1::-1:-1:ERROR:[SVC-GSM-WFMLRSVC-6998306-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.sendMessages(String)]:MessagingException -> javax.mail.MessagingException: 451 Timeout waiting for client input


Solution:

1. Stop the workflow mailer.

2. Make sure that "Processor Close on Read Timeout" and "Expunge Inbox on Close" parameter is checked (In OAM --> Navigate to Workflow Manager --> Notification Mailers --> Edit --> Advanced --> Step 2 and --> Step 3).

3. Restart the workflow mailer.

4. Retest the Issue.

Reference :- Unable to Connect to Mail Store in Workflow Notification Mailer Logs (Doc ID 741352.1)

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